MX Locker is 100% committed to ensuring that every sale is completed with satisfaction to both buyer and seller. In the event of any issues that buyers and sellers cannot resolve themselves, our staff will communicate with both parties to review the details of the problem and work towards a resolution.
We have administrators who are also bikers themselves monitoring all sign-ups, listings, and interactions. Since we all know the gear, we can see red flags from a mile away. Rest assured, we will do everything we can to eliminate scammers and dishonest sellers.
Return Terms & Conditions
If you are unsatisfied with your purchase, your first step in dispute resolution is to contact the seller. Often, this can resolve the issue quickly.
However, if you still feel the need to returning the item, submit a return request with the seller. Here you can elaborate on any issues/concerns with a direct message to the seller. The seller will receive a notification of return request and will have an opportunity to respond directly.
If after 72 hours you still haven't received a response from the seller, please Contact MX Locker so we can help you resolve the situation.
Sellers are given the ability to set their return policies within the “Shop Policies” section of their account. The default return policy on each listing is :
- Used Items: must make a return request within 5 days of the delivery date.
- New Items: must make a return request within 10 days of the delivery date.
- All returned items must be in as-shipped condition with original packaging and no signs of misuse. The buyer shall assume responsibility for all return shipping costs unless the item was not received as described.
- Refund - Buyer receives a full refund minus any shipping costs unless otherwise agreed with the seller.
The default return policy will work perfectly for 99% of orders, but we ultimately leave it with the seller to decide how they want to handle their returns. This allows you total control over how you will manage your listings.
Customizable Return Policy
MX Locker offers sellers the ability to set their payment and return policies! We recommend outlining your exact shipping and payment policies by editing your shop page. You can even select these policies PER ITEM listed if you’d like.
We also highly encourage honest and upfront listing details, with photos and details outlining the exact condition of your item. As the adage goes, "treat others as you want to be treated." If you are unsure how to list your item or need suggestions on setting an accurate price, we are here to help!